Sign in with a recovery code

When you turned on two-step verification, you saved 10 recovery codes. Each one gets you in once when your authenticator app isn't to hand.

Steps

1. Log in with your email and password as usual.
2. On Enter your code, choose Use a recovery code.
3. Type one of your saved codes in Recovery code and choose Sign in. Capital letters and the hyphen don't matter.

To make a fresh set of codes:

1. Go to Security (in Settings, next to Security, choose Manage).
2. Under Two-step verification, choose New recovery codes.
3. Enter the Current code from your app and choose Make new codes.
4. Download or print the new codes, then choose I've saved them.

Good to know

• Each code works once. When you have 3 or fewer left, GLP-Won reminds you to make more, and your Security page shows how many remain.
• Making new codes cancels every code you had before.
• Making new codes, or moving to a new phone, needs a code from your authenticator app. If you no longer have the app, contact support from the email on your account.
• If you've lost your recovery codes as well, contact support from the email on your account. They'll check it's you before turning two-step verification off.