Reply to your nurse about a symptom

When you log a symptom that needs attention, a GLP-Won nurse sees it whichever plan you're on and may write to you about it. Safety is never behind a plan, so you can reply in that conversation even if your plan doesn't include routine nurse messaging.

Steps

1. When you get a notification that your nurse has written, open the menu, then Support → Care team (Care team).
2. On the nurse card, look for Your nurse wrote to you about a symptom you logged and tap Open conversation.
3. Read what they wrote. The note at the top says the date you can reply until.
4. Type your answer in the Message to your nurse box and tap Send.

Good to know

• You can reply for 14 days after the nurse last wrote about the symptom. After that the conversation is closed for replies, but you can still read it.
• This conversation is for that symptom. Routine messaging with a nurse is part of the Plus and Complete plans; see compare plans.
• If the nurse sends a Prepare for my appointment button, it opens a page where you choose what goes into a summary for your prescriber. Nothing is shared until you agree.
• The nurse won't advise on your medication. Decisions about it stay with your prescriber.
• Messages aren't monitored around the clock. In an emergency, call 911.