Help
Help center › Account and privacy

Reset a forgotten password

Get a reset link by email and choose a new password when you can't remember the one you have.

If you can't remember your password, GLP-Won can email you a link to choose a new one.

Steps

  1. On Log in, choose Forgot password? You can also go straight to Reset your password.
  2. Enter the Email you use for GLP-Won and choose Send reset link.
  3. Open the email from GLP-Won and select the link within 2 hours.
  4. On Choose a new password, enter your New password, type it again in Confirm new password, and choose Save new password.
  5. When you see Password changed, choose Log in and use your new password.

Good to know

  • To protect your privacy, the page says the same thing whether or not there's an account for the address you typed. If nothing arrives after a few minutes, check your spam folder and make sure you used the email you signed up with.
  • Each link works once, for 2 hours. If yours has expired or was already used, you'll see This link doesn't work any more. Choose Send a new link, and your password stays as it was.
  • Anywhere else you were signed in will ask you to log in again, and we email you to say your password changed.
  • Your new password needs at least 6 characters, including an uppercase letter, a lowercase letter and a number.
  • Opening a reset link also confirms your email address, if you hadn't already.
Related
  • Log in and log out
    Log in with your email and password, stay signed in on your own device, and log out when you're done.
  • Change your password
    Choose a new password while you're signed in, or add one if you signed up with Google or Apple.
  • Confirm your email address
    Open the confirmation link we email you, or send yourself a new one if it never arrived or has expired.
Still need help?

GLP-Won doesn't give medical advice. Questions about your medication or symptoms are for your prescriber. If you think you need urgent care, call 911 or your local emergency number.